1Introduction
Welcome to 3999vet. This Privacy Policy explains what information we collect when you use the 3999vet platform, why we collect it, and how we keep it secure. This policy applies to both our website (3999vet.bet) and mobile app.
We believe every user's personal information is highly sensitive. That's why 3999vet has followed a "Privacy by Design" approach from the very start — meaning data protection is a core part of our platform, not an afterthought. Safeguarding your privacy is our responsibility, and we take it seriously.
In brief: We only collect what's necessary, store it securely, and never sell it. Your data belongs to you.
If you have any questions after reading this privacy policy, reach out to us at support@3999vet.bet. We're happy to help in English.
2What information we collect
3999vet collects two types of information — what you provide directly, and what is generated automatically as you use the platform. Full details on each are provided below.
What you provide directly:
- Registration details: full name, date of birth, mobile number, email address
- Identity verification documents: copy of your National ID or passport (as part of the KYC process)
- Financial information: Mobile Pay/Nagad/Rocket number or bank account details (for payment purposes)
- Support conversations: messages exchanged when you contact us
Automatically collected information:
- Device information: device type, operating system, browser version
- Log data: IP address, login time, features used, session duration
- Transaction data: deposit and withdrawal history, betting activity
- Cookie Data: Your preferences and browsing patterns (details below)
We never store your password in plain text. Passwords are always stored using bcrypt hashing.
3How We Use Your Data
Collected information is used only for the specific purposes it was gathered for. We use your data to improve our services and enhance your experience — never for unauthorized or unnecessary purposes.
- For account creation and management
- For identity and age verification (KYC)
- To process deposits, withdrawals, and betting transactions
- To provide customer care and support
- To prevent fraud and money laundering
- To ensure platform security
- To meet legal obligations
- To send you promotional offers with your consent
Important: 3999vet never sells your data to advertising or marketing companies. Your data is used solely to provide you with our services.
4Data Sharing Policy
3999vet does not share your personal information with third parties, except in a limited number of specific circumstances. In such cases, only the minimum necessary information is shared.
- Payment processors: Only the information needed to process transactions with Mobile Pay, Nagad, Rocket, or your bank
- KYC verification provider: With licensed services for identity verification
- Legal Authority: To government authorities when required by court order or legal obligation
- Fraud Prevention: Limited data shared with fraud detection services
All third parties with whom we share data are contractually bound to uphold our privacy standards.
5Cookie Policy
3999vet uses cookies to keep the website and app running properly and to improve your experience. Cookies are small files stored on your device that help remember your preferences.
- Essential Cookies: Required for login sessions and security — these cannot be disabled
- Functional Cookies: Remembers your language, theme, and other preferences
- Analytics Cookies: Understands usage patterns to improve the platform — optional
- Marketing cookies: To show relevant offers — only with your consent
You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
6Data Security Measures
3999vet uses industry-standard technology and practices to keep your data secure. Beyond the technology itself, our team also undergoes regular security training to prevent any data exposure caused by human error.
- 256-bit SSL/TLS encryption — applied to all data transmissions
- AES-256 Encryption — for data at rest
- Two-Factor Authentication (2FA) — for account login
- Regular penetration testing — conducted by third-party specialists
- 24/7 security monitoring — to detect unusual activity
- Data Backup — regular encrypted backups
In the event of a security breach, 3999vet will notify affected users within 72 hours and take immediate steps to resolve the issue.
7Data Retention Period
3999vet does not retain your data longer than necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a specified period as required by law.
- Account data: 5 years after account closure (as required by law)
- Transaction records: 7 years (financial regulatory requirement)
- KYC documents: 5 years or as required by law
- Support conversations: 2 years
- Marketing data: deleted immediately upon opt-out
- Cookie Data: Session cookies expire when the browser is closed; persistent cookies last 1 year
8Your Privacy Rights
Under 3999vet's privacy policy, you have certain important rights that you can exercise at any time. To use any of these rights, please get in touch with our support team.
- Right to Access: You can find out what information we hold about you
- Right to Rectification: You can update any incorrect or outdated information
- Right to Erasure: You can request data deletion under certain circumstances
- Right to Restrict Processing: You can restrict certain uses
- Right to Portability: Right to receive your data in a machine-readable format
- Right to Object: You can opt out of your data being used for marketing purposes
To exercise your rights, email us at support@3999vet.bet. We will respond within 7 business days.
9Children's Privacy
3999vet is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor has registered, the account will be closed immediately and all associated data will be deleted.
If you believe a minor is using 3999vet, please notify us at support@3999vet.bet. We will take prompt action.
A note for parents — please use parental control software to prevent minors from accessing online gaming or betting sites.
10Contact Us
For any questions, feedback, or requests related to this privacy policy or your personal data, please contact us. Our data protection team is always ready to help.
- Email: support@3999vet.bet (messages in Bengali are welcome)
- Live Chat: 24/7 support available on the platform
- Response time: Within 7 business days
- Data Deletion Request: Use "Data Deletion Request" as your email subject line
Any changes to the Privacy Policy will be updated on this page, and you will be notified by email for significant changes. The date of the last update can be found at the top of the page.
3999vet's Privacy Policy follows international data protection standards. Your trust is our most valuable asset — and we are committed to protecting it.